Your Account & Data Rights
Log into your account, go to Settings > Account, and select Permanent Closure. We will verify your identity, process any pending withdrawals, and then close your wallet. Your data is retained for compliance purposes for a set period, after which it is securely deleted on request.
Yes. Email our support team with your account ID and request a Data Export. We verify your identity and send your full account record, payment history and personal details as a file within 10 business days, at no charge.
When you link your JazzCash, Easypaisa or Raast wallet, verification happens in real time during the linking step. If a mismatch appears between your name and the wallet owner, we send you a correction form. Re-verification usually completes within one business day.
We collect your name, phone number, email, date of birth and identity document details for account creation and payment verification. We use this data only to verify your identity, process deposits and withdrawals, comply with local law, and contact you about your account.
All payment data — JazzCash, Easypaisa, Raast links and Bank Transfer details — is encrypted with SSL protocols. We do not store full wallet credentials; only verified account references are kept. Payment servers are isolated and monitored 24/7 for unauthorised access attempts.
Yes. If a deposit did not reach your wallet or a withdrawal was blocked, contact support with the transaction ID and timestamp. We investigate within 2 business days, confirm with your payment provider, and either reverse the transaction or restore your funds depending on the outcome.
Account suspension may occur if identity verification fails, unusual activity is detected or local law requires it. We notify you of the reason and provide a period to respond with information or corrections. You can request an appeal via email. Funds remain accessible during a reasonable review window.
